Email response monitoring for Outlook
Watchlane connects to Outlook and tracks every customer thread against your SLA. See compliance, breaches, and at-risk threads in real time.
Works with Microsoft 365 · Read-only access · 60-second setup
The problem
Replies stretch from minutes to hours. By the time someone notices, the customer already escalated.
Some reps reply in minutes. Others take a day. You can't coach what you can't see.
You don't find out until the customer follows up. By then, it's already a problem.
How it works
01
Secure Microsoft OAuth. No email content access.
02
Define your response window. Update anytime.
03
Know what's covered, at risk, and breached — instantly.
Your numbers, instantly
If you can't answer this today, you're flying blind.
Features
Coverage %, response time, and uncovered threads — in one view.
Know before a thread becomes a problem.
Monday-ready summaries for leadership.
Separate orgs for Support, Sales, and CS.
See exactly what happened and when.
Pricing
Free
Get your first compliance number today.
Pro
Everything you need to run response time as a metric.
FAQ
Does Watchlane read my email content?
No. Only metadata (timestamps, participants, thread IDs).
What does SLA measure?
Time from inbound email to first reply.
Does it work with Gmail?
Not yet — Microsoft 365 only.
Do I need to change my workflow?
No. Your team stays in Outlook.
Connect Outlook in 60 seconds. Free for one mailbox.
No credit card · No migration · No new tool to learn